Frequently Asked Questions

Everything you need to know about shopping with Pearl River Mart

What are your standard shipping times?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.

What is your return policy?

We accept returns on most unused and unopened items within 30 days of purchase. Please note that certain items, like food and personal care products, are final sale.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our shipping capabilities to more international destinations soon.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. If you need to make a change, please contact our customer service team within 1 hour of placing your order.